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One Texas city reported that it cost $88,000 for the recruitment, testing, selection, training, and probationary supervision of a single dispatcher.
And yet, too many public-safety agencies have learned the hard way that interviews and written tests are not sufficient to determine whether someone possesses the knowledge, skill, and ability needed to become a successful dispatcher.
[read more CritiCall user testimonials  ]
 CritiCall Testing software is the answer! Developed by testing experts & validated by over 45 agencies across the US, CritiCall will help your agency to know which applicants possess the skills & abilities necessary for success in the stressful emergency dispatch environment.
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Year of Adoption |
Retention Rate
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Year Zero
(before CritiCall)
|
15% |
| Year One |
54% |
| Year Two |
86% |
| Year Three |
100% |
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In the year 2000, Washington County 911 in Oregon knew that they needed to make some changes. They completely revamped their hiring process and instituted CritiCall as their skill testing program.
The results have been incredible. In three years, they have seen an 85% increase in retention. CritiCall is not the only change that Washington County 911 made, but Training Coordinator Susan Koch considers it to be one of the most integral parts.
[download a trial copy of CritiCall ] |
Scientific studies show that computer-related multi-tasking requires the ability to use a computer as part of a subconscious, automatic routine!
Fact: If workers have to focus on using the computer, they will have extreme difficulty focusing on other required tasks!
Answer: CritiCall automatically measures computer-related abilities!
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Many of CritiCall’s test modules provide a miniature replica of the emergency services job. However,
CritiCall is scientifically designed so the job applicants need no prior dispatch experience or special dispatcher training to succeed during testing. These tests provide the applicants a realistic preview of the job... so much so that agencies have reported that some applicants have removed themselves from the recruitment process knowing that they do not possess the skills and abilities necessary for success!
CritiCall is virtually self-administering and self-scoring.
The job applicant sits at the computer and the CritiCall program does the rest. CritiCall tests appear - as selected by the test administrator - one after another, until the applicant is informed by CritiCall that the test session is complete.
CritiCall automatically scores virtually every aspect of the test.
Thousands of job applicants (at hundreds of agencies) have been tested by CritiCall with great success.
[download a trial copy of CritiCall ] |
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