Biddle Consulting Group, Inc., is an HR consulting firm with a history dating to 1974. Biddle specializes in EEO, affirmative action, selection, promotion, test development and test validation.

BCG's unique perspective and experience with HR best practices has facilitated the development of many testing products as well.

Biddle Consulting Group, Inc.
Biddle Consulting Group

OPAC Testing Software
OPAC Office & Clerical Testing Software

Fire & Police Selection, Inc.
Fire & Police Selection, Inc.

CritiCall Dispatcher & Call-taker Testing Sofware
CritiCall Dispatcher & Call-taker Testing Software





Blog: Skill & Ability Testing Software

Skill & ability testing is not an afterthought for us! CritiCall Testing Software is a division of Biddle Consulting Group, a human resources consulting firm -- specializing in affirmative action, equal employment, testing & validation -- with a history dating back to 1974. CritiCall Testing Software is a fusion of Biddle's knowledge of testing and HR best practices and information gathered from a study involving over 45 police, fire and emergency services agencies from across the United States! [read our CritiCall user testimonials ]

CritiCall Dispatcher & Calltaker Pre-employment Testing Software

Experts like you helped to identify the critical knowledge, skills and abilities necessary for success in the high-stress dispatch environment and we put it into a simple, affordable software package called CritiCall, that is now in use by over 600 agencies! [download a trial copy of CritiCall ]
CritiCall Test Descriptions

The CritiCall tests are designed to measure a series of skills and abilities necessary for success in the emergency services dispatch environment. See how the CritiCall Software has changed over the years.

When lives are at stake, all parties involved need to be certain that the call-taker or dispatcher has properly comprehended the situation and can make the right decisions. The work is high-stress, requires multi-tasking skills, and has little or no degree of acceptible error, and so finding the right person can be difficult.

[review the list of CritiCall tests ... ]
 
CritiCall Personality Testing for Dispatchers

The CritiCall Personality Test is based on the U. S. Department of Labor's principle of using a whole-person approach to making selection decisions.

"Using a single test or procedure will provide you with a limited view of a person's employment qualifications... On the other hand, using a variety of assessment tools enables you to get a more complete picture of the individual." -- Source: U.S. Dept of Labor. "Testing and Assessment: An Employer's Guide to Good Practices"

CritiCall is offering a time-tested pre-employment personality test designed to gauge a dispatcher or calltaker job applicant's fit before you hire them. The CritiCall Personality test is based on the Hogan Personality Inventory, which has a successful 25-year track record in predicting employee performance and helping employers improve their bottom-line results by examining job applicants' fundamental personality traits, such as conscientiousness, agreeableness, emotional stability, and so on.

Under a unique agreement with Hogan Assessments, we are the only company that can offer this version of the test that has been specifically validated for public safety telecommunicators. The test is administered "online" via the Internet and is simple to use.

  • Simple to administer and use
  • Suitability report is emailed to agency upon completion of each test
  • Suitability report makes a "no," "moderate," or "high" fit recommendation
  • Pay-per-test structure
  • Criterion-related validity evidence of job success
  • No adverse impact against any group anticipated

System Requirements: Internet access with Microsoft Internet Explorer 4.0 or higher or Navigator 6.2 or higher. While the test is self-administering, it MUST be proctored to insure its security.

[download a trial copy of CritiCall ]

 
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